Terms & Conditions
Terms & Conditions
Guests undertake to keep Ox House and all furniture, fitting, fixtures and effects in or on the premises, in the same state of repair as at the commencement of the holiday and undertake to leave the premises in the general order in which it was found. The house should be compensated for any damage and breakages that may occur (fair wear and tear excepted).
Bookings will be confirmed upon receipt of the deposit (or full payment for bookings made less than 4 weeks in advance). The number in the party must not exceed that which was booked.
A deposit of £200 is required to secure a booking. In addition a refundable damage & breakages deposit of £200 is payable with the rental balance 4 weeks prior to the commencement of the letting period. This security deposit will be returned within 14 days of departure subject to an appropriate deduction in respect of any damage/breakages or additional/unforeseen cleaning costs incurred as a result of the house being left in an unsatisfactory condition. (Normal wear and tear does not apply). Standard cleaning on departure is included.
If the guest finds it necessary to cancel the booking before the final balance is due we will endeavour to re-let the house in which case the deposit will be returned. In the event that the house is not re-let then, unfortunately, all monies paid are forfeit. If the guest finds it necessary to cancel the booking after the final balance becomes due (whether or not the balance has been paid), unless we can re-let the house, the guest will be liable for the full cost of the booking. We advise that you take out insurance against cancellation.
It would be preferable if guests could arrive after 4pm on the day of arrival and to assist us in ensuring the house is ready for the arrival of new guests, depart before 10am on the day of departure. There is, however, likely to be flexibility and we will always do our best to accommodate our guests’ requirements. Please let us know if these timings are unsuitable for you.
No pets allowed.
NO smoking inside the house.
We try to do everything possible to create an environment for an enjoyable stay but occasionally things can go wrong. Please make any complaint during your stay and we will do what we can to resolve the matter. It is regretted that no correspondence can be entered into in the case of complaint upon departure or after your return home when it will surely be appreciated that it is quite impossible for the problems to be effectively investigated or corrected.
The proprietors do not accept liability for loss or damage to personal property brought to the house, howsoever caused. The proprietors do not accept liability for any personal injury sustained by guests or visitors to the house howsoever caused.
Electricity, gas, water & logs included in rental price.
Despite its solitary position there are residents living nearby - we therefore ask that guests are mindful of noise levels.